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Last updated: October 2026

  1. Agreement to Terms By creating an account or logging into the SWB Party Needs platform, you agree to be bound by these Terms and Conditions. If you do not agree, strictly avoid using the platform.
  2. Waitlisting & Approval Account creation does not guarantee immediate booking privileges. All new registrations are subject to a waitlist system. SWB Party Needs reserves the right to approve or deny access based on internal capacity and security protocols.
  3. Identity Verification (Didit Integrated) To ensure the security of our equipment and team, we require mandatory identity verification. By proceeding, you agree that your government-issued ID and biometric data (facial scan) will be securely processed by our third-party partner, Didit. This data is used SOLELY for verification and will never be shared or sold.
  4. Zero-Tolerance Fraud Policy SWB Party Needs maintains a zero-tolerance policy for fraudulent accounts, stolen identities, or misrepresentation. We reserve the right to immediately terminate accounts and report fraudulent activity to local authorities without prior notice.
  5. Data Privacy Your personal information is handled in accordance with the Data Privacy Act of 2012. We collect only what is necessary for booking fulfillments and legal compliance.


Booking policies

When you place a booking you also accept the Booking Agreement (Customer Booking Terms), including cancellation, refund, and rescheduling rules. The live Rescheduling policy is summarized below (version 2026-10-27).

  • Only confirmed bookings with an event date and time may be rescheduled. Requests must be submitted through the platform and are subject to item availability, capacity, and staff approval.
  • Free of charge when the request is submitted at least 3 days before the event start time (subject to availability).
  • Requests submitted inside the fee window incur a flat reschedule fee of ₱500.00 (not a percentage of the booking total; no VAT, service charge, or local tax is added to this fee). Manager review may be required before approval.
  • Up to 2 approved reschedules per booking. Management may allow an override in writing for exceptional cases.
  • Down payment and security deposit already paid carry over to the new date. An updated invoice and contract amendment may be issued; unpaid reschedule fees must be settled as invoiced.
  • Company-initiated (SWB-caused) or verified environmental reschedules do not charge a customer reschedule fee. Force majeure offers a full refund or a reschedule date as stated elsewhere in these terms.
  • Reschedule requests are not guaranteed. Verbal or chat-only requests without a platform-confirmed update are not honored.

If you have any questions regarding these Terms, please contact us at terms@swbpartyneeds.com

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